#53 of 177 hotels in Montreal based on Tripadvisor
Lily
United Kingdom,
March
2025
7.4/10
I had a mixed experience at Le Centre Sheraton Montreal. The location was fantastic for exploring downtown and nearby attractions, and my room was newly renovated and clean. However, I encountered issues with management, specifically about my Elite recognition and unexpected charges to my credit card, which left me frustrated and dissatisfied.
Rooms
8.0
My room was newly renovated, clean, and tidy, which made my stay quite pleasant. However, it felt a bit smaller than I expected.
Service
6.0
While my check-in process had some hiccups, the overall service was decent. The staff was generally helpful, but my concerns about billing were not addressed satisfactorily.
Location
9.0
The hotel's location is superb, within walking distance to shopping on Ste-Catherine and great dining options. It's also close to the Bell Centre, making it easy to access various attractions.
Dining
7.0
Dining options were limited but sufficient. I enjoyed breakfast with a variety of choices, though I wished there were more appealing lunch or dinner options available.
Facilities
7.0
The hotel offered several nice facilities, including a fitness center that was well-maintained and a pleasant indoor pool. However, I faced challenges similar to others regarding service due to staff management.
Dominic
United Kingdom,
January
2025
6.4/10
I had a pleasant stay at Le Centre Sheraton Montreal Hotel, with a great location right near the Bell Centre. The room was clean and nice, though I found the bed a bit small and soft for two. The service was really good, but I did encounter a few issues with the parking and breakfast options.
Rooms
6.0
My room was clean and spacious, but I found the bed to be a bit small for two people. It seemed to roll downhill towards the larger side, which made for an uncomfortable night. The air conditioning worked well and was easy to manage, which was appreciated.
Service
8.0
The staff were polite and professional, making the check-in process quick and easy. I appreciated the extra effort they made to celebrate my son's birthday with a special setup. However, there was a hiccup with breakfast at the club level where my request for fresh eggs took too long to be fulfilled.
Location
10.0
The hotel's location is perfect for anyone wanting to explore downtown Montreal. It’s just a short walk to the Bell Centre and close to shopping options and other attractions. I enjoyed the convenience of easily getting around without needing transportation.
Dining
7.0
While I found the breakfast offerings decent, it was a bit standard and the eggs were precooked. The dinner menu available at the bar had a good selection and was priced well for a hotel, but I found better dining options off-site.
Facilities
6.0
The hotel boasts a great pool and spa facilities. I did have some issues with the cleanliness of the pool itself; it was a bit crowded during my stay. Parking, however, was a hassle due to tight spaces and dim lighting.
Joseph
United Kingdom,
December
2024
6.0/10
My stay at Le Centre Sheraton Montreal hotel was quite enjoyable overall. The location is fantastic, with easy access to metro lines and plenty of dining options nearby. However, the bathroom in my room was a bit cramped, and I did experience some noise from adjacent rooms. The lounge on the 37th floor was a highlight, offering a great breakfast and wonderful happy hour snacks. 😌🍽️
Rooms
8.0
My room was clean and bright, with a comfortable chair but the bathroom was small. I did notice that the noise from neighboring rooms was somewhat distracting.
Service
9.0
The staff I interacted with were friendly and attentive. They made my check-in process smooth and were helpful during my stay.
Location
10.0
The hotel is situated perfectly in the heart of Montreal, close to both metro lines and various shops and restaurants. I enjoyed taking long walks around the area.
Dining
7.0
Breakfast at the lounge was very good, featuring a variety of options. However, I found the dining experience at the lounge wasn't as impressive as expected, somewhat standard for a club setting.
Facilities
8.0
The hotel boasts a nice indoor pool, whirlpool, sauna, and a large gym. Room service and other amenities were available, which added to my overall convenience.
James
United Kingdom,
November
2024
5.6/10
My stay at Le Centre Sheraton Montreal was a mixed experience. The location was fantastic, making it easy to explore the city, but I encountered some issues with room cleanliness and service efficiency. The staff were friendly and accommodating, which is a definite plus! Overall, while I enjoyed certain aspects, I believe there are areas needing improvement.
Rooms
6.0
The room was a bit small for two, which made it feel cramped. It took a while for housekeeping to service our room, which was disappointing. However, I did appreciate the upgrade and the modern décor.
Service
7.0
The staff were generally friendly and welcoming, yet there were some hiccups during check-in. I was overcharged initially and it took time to resolve the issue. Despite this, I found the staff to be accommodating overall.
Location
9.0
The location is truly superb! I could easily walk to major attractions and enjoyed being close to the Bell Centre. It made getting around the city a breeze.
Dining
7.0
Dining options were limited and breakfast wasn't included, which I found a bit disappointing. However, the recommended breakfast spot nearby was a nice find. The food was good and convenient, especially at the Club Lounge.
Facilities
6.0
Although the hotel has a pool and fitness center, I didn't get to use them much. The amenities seemed nice, and the lounge offered great snacks and drinks, but I would have liked better dining options within the hotel.
Leo
United Kingdom,
October
2024
6.8/10
My stay at Le Centre Sheraton Montreal was a bit of a mixed bag. The service was decent, and the location was ideal for exploring downtown and old Montreal. However, the room was quite musty and in need of updates. Overall, it was a pleasant enough experience, but I don't think I would choose this hotel again given the issues I faced.
Rooms
5.0
The room was spacious but very old and musty, which detracted from my comfort. The air conditioning unit was effective but noisy, making it hard to relax.
Service
6.0
Service was professional at check-in, but there were issues with housekeeping and some staff were indifferent, which added to my frustration during my stay.
Location
8.0
I loved the location of the hotel—it was conveniently close to downtown and old Montreal, making it easy to explore the city on foot.
Dining
6.0
I enjoyed the food during my conference, particularly the Caesar salad, though some room service options were lacking. The lobby dining experience was decent but could be hit or miss depending on what you order.
Facilities
5.0
The gym was large and well-equipped, but there were some quirky fees that I found surprising, like a charge for luggage storage.
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Le Centre Sheraton Montreal Hotel20.04
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21.04.2025